After an altercation with her ailing mother a self absorbed teenager stumbles to a local shelter one evening. Upset with his kid's egotistical attitude, the dad of Jennifer offers an ultimatum which includes her stocking in the shelter from the hope that she will figure out how to become compassionate and responsible toward the others. Through this brand new experience Jennifer creates an unlikely bond with the staff and also one very special young guest which lead her to a deeper comprehension of the true significance of Christmas is love and family.